--- title: "Customer Support - Stacksync" description: "Every channel, one source of truth, tickets, chat, knowledge bases, and customer data synced as they happen." canonical: https://www.stacksync.com/team/customer-support last_modified: 2026-07-05 --- Stacksync × Supabase Miami: **AI-Native Operations** Oct 13 [Reserve your spot](https://www.stacksync.com/events/2026-10-13-supabase-miami) Tickets, chat, KB synced as they happen # Customer support every channel, one truth Sync Zendesk, Intercom, Salesforce, Jira, and your knowledge base, so support agents see the full customer picture, on every channel, in real time. [Book a demo](https://www.stacksync.com/book-a-demo) [Talk to a solutions architect](https://www.stacksync.com/book-a-demo) ## Adopted by fast-scaling companies moving mission-critical data in real time - Gladia Case study - IDEXX - MedPro Migrated from MuleSoft - Eko Case study - Ubicloud - Vimeo - Codility Migrated from Celigo - ACERTUS Migrated from Heroku Connect - Syringa Migrated from Matillion - Truora - Streaam Case study - SEAL SQ - Rinsed Migrated from Fivetran - IA Capital Group Case study - Meter - Golden Pear Funding Migrated from Celigo What slows support down ## Three reasons agents are tab-switching instead of solving. Support quality is determined by what an agent can see in 10 seconds. Right now, the answer is 'most of it, but they have to open three tabs to find it.' 01 - Channel silos ### A customer who emails on Monday and chats on Tuesday is two tickets Email, chat, in-app, social, each channel produces its own ticket, its own customer record, its own thread. Agents lose context the moment a customer changes channel. COVERAGE 02 - Cross-team handoff ### Bug reports die in the gap between Zendesk and Linear Support files a ticket in Zendesk; engineering needs it in Linear; the bidirectional sync between them is either broken or non-existent. Customer status updates lag by days. ESCALATION 03 - Stale customer data ### Agents work from a snapshot, not the truth By the time the CRM data flows into the support tool's customer view, the customer's plan has changed twice and the renewal date has shifted. Agents apologize for the wrong context. CONTEXT PLATFORM ## Six products. One Platform. Replace many legacy vendors. Every tool Stacksync replaces is one fewer vendor, one fewer bill, one fewer integration to maintain. [Start building now](https://www.stacksync.com/book-a-demo) ### [Two-way sync](https://www.stacksync.com/two-way-sync) Changes made in one platform automatically update across all connected systems in real time, eliminating data silos and reducing errors. Replaces: Heroku Connect and Salesforce Data 360 Heroku Connect Salesforce Data 360 ### [Workflow automation](https://www.stacksync.com/workflow-automation) Stop building brittle API scripts. With Stacksync, you can trigger complex automated workflows using simple SQL commands. Replaces: Workato and Boomi ### [AI Agents](https://www.stacksync.com/ai-agents) Expose every enterprise system to your agents through a single MCP layer. Claude, ChatGPT and Gemini get production-grade tools without custom glue code. Natively available in: Claude and ChatGPT and Gemini Claude ChatGPT Gemini ### [Event queues](https://www.stacksync.com/event-queues) Handle massive traffic spikes without losing a single event. Queues buffer your data during surges, ensuring strict ordering and reliable delivery. Replaces: Kafka and Amazon SQS and Confluent Kafka Amazon SQS ### [Database hosting](https://www.stacksync.com/database-hosting) Interact with your CRM, ERP, and payment tools as if they were just another table in your database. Say goodbye to rate limits and complex API documentation. Replaces: AWS RDS and Self-hosted databases AWS RDS Self-hosted databases ### [EDI](https://www.stacksync.com/edi) Transform legacy EDI complexity into simple database interactions. Stacksync automatically parses incoming EDI documents directly into your database tables. Replaces: SPS Commerce and TrueCommerce [Start building now](https://www.stacksync.com/book-a-demo) Connectors ## Every system support touches, synced two-way, in real time. Stacksync covers helpdesk, chat, CRM, engineering trackers, and the knowledge base on one platform. Helpdesk 05 - Zendesk - Freshdesk - Help Scout - Salesforce Service Cloud - Kustomer Chat & messaging 05 - Intercom - Drift - Front - Crisp - WhatsApp Business CRM & customer data 05 - Salesforce - HubSpot - Pipedrive - Customer.io - Segment Engineering & KB 05 - Linear - Jira - GitHub Issues - Notion - Confluence Bidirectional sync means a fix in Linear updates the Zendesk ticket, and the customer, automatically. [Browse all 1,000+ connectors](https://www.stacksync.com/connectors) SECURITY ## Security teams trust Stacksync As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers. [Learn more about security](https://www.stacksync.com/security) | | | | --- | --- | | | SOC 2 Type II | | | ISO 27001 | | | HIPAA BAA | | | GDPR | | | CCPA | | | DPF US-EU-UK-CH | → SECURITY WITH BENEFITS ### SSO & SCIM Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more. ### Alerts Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options. ### Secure connection options Securely connects to your systems with: [OAuth 2](https://www.stacksync.com/security) [SSH Tunnelling](https://docs.stacksync.com/two-way-sync/connectors/setup-options/ssh-tunneling) [SSL certificates](https://docs.stacksync.com/two-way-sync/connectors/postgres/authorize-postgres/amazon-rds/ensuring-secure-rds-connections-with-ssl-certificate) [IP Whitelisting](https://docs.stacksync.com/two-way-sync/connectors/setup-options/ip-whitelisting) [VPN gateway](https://docs.stacksync.com/two-way-sync/legal/service-consumption-tables#:~:text=%E2%9C%93-,VPN%20gateway,-%2D) [VPC peering](https://www.stacksync.com/security) and more Common questions ## Common questions from support teams. Support teams ask about cross-channel identity, Zendesk-Linear bidirectional sync, CRM enrichment for the agent's view, and KB auto-updates. [Talk to a solutions architect](https://www.stacksync.com/book-a-demo) ### Can we route a customer's history across channels? Yes. Stacksync stitches identities across email, chat, in-app, and social using a customer-id graph. Agents see one unified history regardless of which channel a conversation started in. ### How does the Zendesk ↔ Linear/Jira sync work? Tickets in Zendesk auto-create linked Linear/Jira issues with full context (customer, urgency, transcript). Status changes flow back: when the engineering ticket closes, the Zendesk ticket updates and the customer is notified. ### What about syncing to the CRM? Customer-level data flows two-way between Salesforce/HubSpot and your helpdesk in real time. Agents see live deal stage and ARR; sales sees open tickets and CSAT before every call. ### Can our knowledge base auto-update from product changes? Yes. Stacksync can sync release notes from GitHub, Linear, or product CMSes into your KB (Notion, Confluence, Zendesk Guide, Help Scout Docs), with versioning so you can roll back. ## Your last integration took months. Your next one takes a prompt. [Book a demo](https://www.stacksync.com/book-a-demo) [Get started](https://app.stacksync.com/)