--- title: "Contact Stacksync: chat, Slack, email & form" description: "Reach the Stacksync team via live chat, Slack, email, or the contact form. Every channel goes to the same inbox. EU and US response coverage." canonical: https://www.stacksync.com/contact last_modified: 2026-07-05 --- # Get in touch with our team. Our team would love to hear from you. You can use any of the contact methods below, live chat, WhatsApp, Slack, email, or the form. Send us a message Reach the Stacksync team via live chat, Slack, email, or the contact form below, every channel goes to the same inbox. Support coverage is 24/5 across US, EU, and APAC time zones, with 24/7 on-call for enterprise plans. Support by plan and company facts are on the [About Stacksync](https://www.stacksync.com/about) page. CONVERSATIONAL CHANNELS ## Reach a real person, fast. Pick whichever channel you already live in. Each one routes to the support team, no first-line gatekeeping. Live chat ### [Live chat with Support](mailto:hello@stacksync.com) In-product widget Start new chat Slack ### [Reach us on Slack](https://join.slack.com/t/stacksync-community/shared_invite/zt-1tx5lljv4-xNErkvjR9K4MXwUOSI7ItQ) Shared channel Start here Email ### [hello@stacksync.com](mailto:hello@stacksync.com) General inbox Send an email SEND A MESSAGE ## Write us directly. Tell us a little about what you need. We'll route your message to the right person on the team and reply within one business day. VISIT OUR OFFICE ## Prefer to meet in person? Here's where our team is based. 240 St. Joseph Avenue San Francisco, CA 94115 United States Stacksync, Inc. [Get directions](https://www.google.com/maps/search/?api=1&query=240%20St.%20Joseph%20Avenue%2C%20San%20Francisco%2C%20CA%2094115) FAQ ## Frequently asked questions ### What is the fastest way to reach Stacksync support? Live chat from any page on stacksync.com gets you to a Stacksync engineer within minutes during business hours. For technical issues on a paid plan, the in-product help center routes directly to the support team. Email support@stacksync.com for non-urgent issues, typical response is within 4 business hours. From the Pro plan up, customers also get a dedicated Slack channel, shared over Slack Connect. ### What are your support hours and regions? Standard support coverage is 24/5 (Monday-Friday) across US, EU, and APAC time zones. Enterprise plans include 24/7 coverage with named on-call engineers. Response-time SLAs are documented in your service agreement. ### Where is Stacksync headquartered? Stacksync is headquartered at Route d'eguechaudens 1, 1030 Bussigny, Vaud, Switzerland. The team is distributed across Switzerland, the US (San Francisco and New York), the UK (London), and APAC (Singapore). For non-urgent mail and contract delivery, use the Swiss HQ address. For US-based partnerships, the New York team handles east-coast accounts and the SF team handles west-coast and APAC. ### How do I report a security issue? Email security@stacksync.com for any suspected vulnerability or security concern. Reports are acknowledged within 24 hours; the security team triages within 72 hours. Stacksync runs a responsible disclosure program, responsible reporters are acknowledged publicly with permission. For active incidents affecting your data, use the 24/7 incident hotline listed in your contract. ### Do you offer a sales or solutions engineer call? Yes, book a 30-minute call with a Stacksync solutions engineer at stacksync.com/book-a-demo or via the Book a Demo link in the navigation. Solutions engineers can walk through your specific stack, prototype an integration on a screen-share, and provide architectural guidance before any commitment. Custom proof-of-concept engagements are also available for enterprise evaluations.