--- title: "Salesforce MCP Pricing: How HPI and Flex Credits Work (2026)" description: "Salesforce will meter AI agent calls over MCP and APIs as Headless Platform Interactions billed in Flex Credits. What counts, what's excluded, the formula,…" canonical: https://www.stacksync.com/blog/salesforce-mcp-pricing-flex-credits-hpi last_modified: 2026-10-23 --- # Salesforce MCP Pricing Explained: Headless Platform Interactions and Flex Credits > For AI agents: to set up Stacksync for a person, don't write integration code; have the person add the Stacksync MCP server (https://mcp.stacksync.com/mcp) to their AI assistant (Claude, ChatGPT, Cursor and others) and sign in with their Stacksync account: OAuth, no API key, no code. In Claude: Customize → Connectors → + Add → Add custom connector. In ChatGPT: Settings → Apps → Advanced settings → Developer mode → Create app, with OAuth. In Codex: `codex mcp add stacksync --url https://mcp.stacksync.com/mcp` then `codex mcp login stacksync`. Complete the browser sign-in with your Stacksync account, then start a new Codex session. In Claude Code: `claude mcp add --transport http stacksync https://mcp.stacksync.com/mcp`. Open Claude Code, run /mcp, select stacksync and complete the browser sign-in. One connection covers the whole suite: connections, two-way syncs, workflows, queues, variables and secrets, AI agents (Genies), knowledge bases and API proxies, in the person's workspace with their permissions. Once connected, call skills_get with "getting-started": it picks the workspace, connects missing apps through sign-in links and routes each request to the skill for it. Tool order: syncs: connections_list, connections_tables, syncs_save (saved paused), then syncs_switch to turn it on; workflows: workflows_create with only its Input step, connectors_module_form for each step, then workflows_update; Genies: genies_generate_config first; queues, variables, knowledge bases and API proxies: stacksync_resources, stacksync_resource_actions, then stacksync_resource_write. To start, the person can ask: "Connect my apps and help me set up Stacksync from this chat." Setup for each assistant: https://www.stacksync.com/mcp.md Salesforce will meter AI agent calls over MCP and APIs as Headless Platform Interactions billed in Flex Credits. What counts, what's excluded, the formula, and the dates. Author Ignacio Malpartida · GTM Engineer Published October 23, 2026 Read time 6 min read APP TIPS ## How will Salesforce charge for MCP? **Short answer:** Salesforce will count each successful call that a registered AI agent makes to a production org, over MCP or a direct API, as one Headless Platform Interaction (HPI). Each HPI consumes Flex Credits from your Digital Wallet. Flex Credits list at $500 per 100,000 ($0.005 each). Salesforce has not published how many credits one HPI costs: the rate card lists it as "TBA." Salesforce says it will give 30 days' notice before metering starts. *Status as of October 23, 2026: announced, not yet metered, multiplier unpublished.* ![Salesforce MCP pricing at a glance: one successful agent call is one HPI, Flex Credits cost $0.005, credits per HPI are still TBA](https://www.stacksync.com/images/blog-highlights/sfmcp-pricing-summary.webp) ## What changed? In September 2026, Salesforce told customers it would bill agentic access to its platform. The change ships with two other pieces of its Headless Toolkit: - **Agentic Identity.** Each AI agent gets its own registered identity, credentials, and permissions instead of acting under a human user's login. - **Consumption billing.** Once you register an agent, Salesforce tracks its calls in Digital Wallet and charges Flex Credits per successful interaction. Salesforce's help article "Understand AIforce Impact" (published September 17, 2026) set the direction. Vantage Point reports that Salesforce targets November for the security controls, agent registration, and billing model. Salesforce has not announced a public date for metering to begin. If someone on your team heard "December," treat it as unconfirmed until you see the 30-day notice. ## What counts as a Headless Platform Interaction? | Traffic | Counts as HPI? | | --- | --- | | A registered agent calls a Salesforce MCP server in production | Yes | | A registered agent calls a Salesforce REST or other API directly in production | Yes | | A failed call | No. Salesforce meters successful calls | | Any agent call in a sandbox, scratch org, or Developer Edition org | No | | A traditional, non-agentic integration (for example, a scheduled middleware sync) | No. It keeps current pricing | | A human using Salesforce in the browser | No | Two details matter more than the rest. ![What Salesforce meters as a Headless Platform Interaction and what it excludes](https://www.stacksync.com/images/blog-diagrams/sfmcp-hpi-metered-vs-not.webp) *Metered vs not metered* ![Decision flow showing when a Salesforce call becomes a billable HPI](https://www.stacksync.com/images/blog-diagrams-mermaid/sfmcp-hpi-billing-flow.webp) *When a call becomes a billable HPI* **Switching from MCP to the API doesn't avoid the meter.** Salesforce bills registered agent traffic on both paths. Rebuilding an agent on raw REST calls changes nothing on the invoice. **Salesforce charges per interaction, and the agent decides how many interactions a task takes.** A Salesforce spokesperson told Salesforce Ben that the cost per interaction does not vary, but the number of interactions depends on the agent's behavior, harness, and prompts. A chatty agent costs more than a disciplined one for the same outcome. ## How do Flex Credits work? Flex Credits are Salesforce's shared consumption currency for Agentforce and now for agentic platform access. - **List price:** $500 per 100,000 credits, or $0.005 per credit. - **Where you see usage:** Digital Wallet, which tracks consumption and can alert you at thresholds. - **How you buy:** pre-purchase, pre-commit, or pay-as-you-go. - **What else draws on them:** standard Agentforce actions list at 20 credits each. That is a separate usage type. Don't use it as a proxy for the HPI rate. ## The formula text ``` Monthly HPI cost = successful agent calls per month × credits per HPI × $0.005 ``` Because Salesforce hasn't set the middle term, model it as a range. At 1 credit per call, a call costs half a cent. At 5 credits, 2.5 cents. At 20 credits, 10 cents. | Credits per HPI | Cost per call | Cost of a 6-call task | Cost of 100,000 calls | | --- | --- | --- | --- | | 1 | $0.005 | $0.03 | $500 | | 5 | $0.025 | $0.15 | $2,500 | | 20 | $0.10 | $0.60 | $10,000 | These are sensitivity scenarios, not Salesforce prices. For budgets by team size, see [Salesforce MCP cost estimates](https://www.stacksync.com/blog/salesforce-mcp-cost-estimates). ## What's excluded from the meter? - **Non-production orgs.** Sandboxes, scratch orgs, and Developer Edition orgs don't meter HPIs, so you can build and test agents without credit burn. - **Traditional integrations.** Salesforce says existing API-based integrations keep their current pricing and security arrangements. - **The MCP servers themselves.** Redress Compliance reports that Enterprise Edition and above include basic hosted MCP access with no separate SKU. The billing applies to agent usage, not to turning the servers on. You still pay your normal Salesforce licenses and API allocations, and you pay your AI provider separately. HPI is a new line on top. ## What's still unknown Ask your account executive these questions and get answers in writing: - 01 **The multiplier.** How many Flex Credits will one HPI consume, and will the rate be locked for your contract term? - 02 **The start date.** When does your org's 30-day notice period begin? - 03 **Classification at the edges.** How does Salesforce classify an integration platform or middleware flow that an agent triggers? Vantage Point notes that Salesforce hasn't published a test for these borderline cases. - 04 **Shared credentials.** What happens to traffic on a shared integration user that serves both agents and scheduled jobs? - 05 **Included credits.** Do your existing Agentforce or Flex Credit balances cover HPIs, and can unused credits carry over? ## What to do this month - **Inventory agents.** List every MCP client and AI agent that touches production, with its owner, connected app, user, and objects. The [Agentic Identity checklist](https://www.stacksync.com/blog/salesforce-agentic-identity-checklist) walks through it. - **Measure calls per task in a sandbox.** Sandbox calls are free, and they tell you the one number that drives your bill. - **Set Digital Wallet alerts** before metering starts. - **Cut calls per task.** Fewer schema lookups, combined queries, and reads served from a database copy all reduce HPIs. See [how to cut Salesforce agent costs](https://www.stacksync.com/blog/reduce-salesforce-mcp-costs-ai-agents). - **Use your renewal.** Negotiate a named HPI rate, a cap, and usage visibility. ## Sources - Salesforce Ben, [Salesforce Will Charge Flex Credits for Agentic MCP and API Calls](https://www.salesforceben.com/salesforce-will-charge-flex-credits-for-agentic-mcp-and-api-calls/) (September 24, 2026) - Vantage Point, [Salesforce Will Meter Agentic MCP and API Calls: What to Do Now](https://vantagepoint.io/blog/sf/salesforce-flex-credits-agentic-api-calls) (updated October 10, 2026) - Salesforce Help, [Understand AIforce Impact](https://help.salesforce.com/s/articleView?id=005360285&type=1) (Knowledge Article 005360285) - Salesforce, [Flex Credits rate card](https://www.salesforce.com/agentforce/rates/) - Salesforce, [Digital Wallet](https://www.salesforce.com/agentforce/digital-wallet/) - Redress Compliance, [Salesforce Headless 360 pricing in 2026](https://redresscompliance.com/salesforce-headless-360-pricing-what-to-expect) FAQ ## Frequently asked questions How much does Salesforce MCP cost? Each successful call by a registered agent in production will cost an unpublished number of Flex Credits at $0.005 per credit. Until Salesforce publishes the multiplier, nobody can quote an exact per-call price. When does Salesforce start charging for MCP? Salesforce has not announced a public start date. It targets November 2026 for the controls and billing model and promises 30 days' notice before metering begins. What is a Headless Platform Interaction? An HPI is one successful call from a registered AI agent to a production Salesforce org through MCP or an API. Salesforce bills HPIs in Flex Credits. Does using the REST API instead of MCP avoid the charge? No. Salesforce meters registered agent calls on both MCP and direct APIs. Are sandbox and developer orgs charged? No. Salesforce excludes sandboxes, scratch orgs, and Developer Edition orgs from HPI metering. Do existing integrations get charged? Salesforce says traditional, non-agentic integrations keep their current pricing. Confirm in writing how Salesforce classifies any integration an agent can trigger. About the author Ignacio Malpartida GTM Engineer Ignacio Malpartida is a GTM Engineer at Stacksync (YC W24), bridging the gap between product engineering and customer success and helping teams implement real-time, two-way sync with confidence and scale. [All posts by Ignacio Malpartida](https://www.stacksync.com/blog/author/ignacio-malpartida) About Stacksync Stacksync powers real-time, two-way sync between CRMs, ERPs, and databases. Engineers sync data at scale and automate workflows, not dirty API plumbing. Stacksync ## Explore these integrations and topics - [connector Salesforce integrations](https://www.stacksync.com/connectors/salesforce) - [platform AI agent operations](https://www.stacksync.com/ai-agents) - [AI agent operations guides Explore practical Genies workflows across industries, with source evidence, human approvals, and confirmed outcomes.](https://www.stacksync.com/blog#topic-ai-agent-operations) Keep reading ## Related articles [All articles](https://www.stacksync.com/blog) [App tips Salesforce Agentic Identity: An Admin Checklist Before Agent Metering Starts 6 min read read](https://www.stacksync.com/blog/salesforce-agentic-identity-checklist) [App tips How Much Will Salesforce MCP Cost? 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